CREDIT RETURNS POLICY
EOFY TERMS & CONDITIONS:
Please read the below terms before purchasing
• 30% off all items from 27/06/20 - 30/06/20
• Discount will be automatically applied at checkout no code needed
• Please choose carefully as there will be no refund or exchange on sale items
• Sale items will be sent within 7-10 business days of sale
• No other discounts or gift cards can be used
• Unfortunately we are unable to make any amendments to orders once placed due to the volume we process daily. Please ensure to review your orders carefully before confirming at the checkout.
• Sometimes we get an oversell on a product or we may recall a product. We will automatically process your order and keep it moving through the warehouse by refunding you of the missing item and completing the rest of your order. Unfortunately we can't put the order aside and allow the option to swap for something else as we are processing so many orders so frequently.
We make every effort to make sure our product descriptions are as detailed as possible including sizing and colour guides for our garments.
CREDIT RETURNS POLICY
If you have a question about sizing then please feel free to contact us at email@example.com prior to making your purchase. If you are unsure then we suggest you size up as it is guaranteed your little one will continue to grow.
Or if you do wish to send something back to change the size / colour etc we will gladly provide you with a With Love For Kids store credit (minus postage cost).
Should you have an item you wish to send back to change the size or colour please send your item/s back to us with this form completed.
See more information below on sending your items back to our warehouse
Once your item has been received back into our warehouse it will be processed and a store credit will be issued to the value of your return (minus postage cost). You can then use this credit to re purchase in a new size or colour that you desire.
Please note : We do not offer exchanges, only store credits. This is due to the high demand we have for our products we cannot always guarantee a size or colour will be available when your return eventually hits our warehouse.
How to use the store credit :
The store credit will be emailed to you in the form of a gift card. This code must then be applied at the checkout and the value of the card will be applied to your order. Please ensure this is applied before proceeding to confirm the order.
*Sale Items - Discounted products & Promotional items.
There are no returns on sale items unless they are found to be faulty. All sales for clearance, promotional and discounted stock are final and no exchanges can be processed. Please choose carefully
*Items must be returned to us within 14 days of invoice (purchase date)
Items sent to us outside of this date will be returned to sender at the senders cost.
We highly recommend inspecting all of the items in your order upon receipt (even when purchasing for a baby that may not be born yet) to ensure any returns or credits that need to be processed can be done in the allocated time frame.
*The following items cannot be returned for store credit due to health reasons - Socks + Tights
* Garment must be undamaged, unworn, unwashed or in otherwise unused condition with all original labels intact. Please note that we will not accept goods if there is animal fur etc on the clothing as this is a serious health risk .
Goods must also be returned odour free - ( Free of Cigarettes , dampness etc)
* Cost of shipping the returned item is the responsibility of the buyer.
My order has arrived and its faulty! Now what do i do?
In the rare occurrence that you receive a damaged or faulty item please contact us immediately via email firstname.lastname@example.org and you will be given a Return Number.
If the item is deemed faulty we will offer a replacement (if we have a replacement in stock) , credit or refund once we have received the returned item.
We will cover the costs of return shipping.
Please do not send anything back to us if we have not been made aware of the issue/ fault and discussed this with you.
Please inspect all goods upon arrival and ensure to get any returns back to us within the 14 day timeline advised above.
Returning your goods:
Please follow the step below for faulty items or goods to be returned
Send your item/s back to us with the completed returns form ( included in your order)
Please ensure to include your name & Order Number on any return so that we can process this efficiently for you.
Goods must also be sent via Australia Post and must have a tracking number With Love For Kids is not liable for any missing returns and we can only process your return once the original has been received back into our Warehouse.
With Love For Kids
PO Box 29
Belfield NSW 2191
Print out a returns form >> HERE <<